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Policy of refund, repairment and replacement

We will try our best to make sure the products shipped to our customers are in the best condition.

1. Return and full refund
--Products with quality problems, if notified in 7 days (from the date products were received) can be returned and refunded.
--Customer will need to send the products back to us, when we receive the products, we will give you a full refund.

2. Replacement
--Products with quality problems, if notified within 30 days (from the date products were received) can be returned and replaced.
--Customer will need to send the products back to us, when we receive the products, we will replace it with new ones and ship them back to you.
--We will all the necessary pay shipping fees for the replaced products that we ship to you.

3. Repair
--Products with quality problems, if notified within 1 year (from the date products were received) can be returned and repaired.
--Customer will need to send the products back to us, when we receive the products, we will replace it with new ones and ship them back to you.
--We will all the necessary pay shipping fees for the replaced products that we ship to you.

4. Return and partial refund.
--hopemobilestore.com cannot give a full refund for quality problems such as:
“The product does not look like the ones in your picture.”
“The product is not what I’d imagine it to be.
“I am not satisfied with this product.”
--We will deduct a certain amount of handling fee based on your order total amount and give you a partial refund.


What Do Our Customers Say?
This is a GORGEOUS dress and the thing that most impressed me is the packing ability of this company. I have admit when the tiny 2x4 box showed up at my door I was a weee bit concerned but thankfully it is EXACTLY what I wanted. I LOVE IT and I will be more than happy to purchase from this website again, and again and again! "

EnglishOctavia Mars


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