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I paid for an order and the order was canceled, why?

Why was my order cancelled? Why did you refund my payment?

If we returned your money to you and closed your order, it is most likely because we were unable to verify your payment, or the products you want ordered are out of stock. In most cases, our customer service staff will contact you by phone or email to discuss the matter with you, but if we can not get in touch with you within 5 days time after we receive your payment, we will automatically return the funds to you. It is our responsibility to ensure the safety of your money and purchase order.

Possible reasons for refunding money are:
- PayPal account name and address does not match your order's shipping address, and there was no response when we try to contact you.
- The products you ordered are out of stock (we usually keep our inventory stocked and updated), and there was no response when we try to contact you.


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This is a GORGEOUS dress and the thing that most impressed me is the packing ability of this company. I have admit when the tiny 2x4 box showed up at my door I was a weee bit concerned but thankfully it is EXACTLY what I wanted. I LOVE IT and I will be more than happy to purchase from this website again, and again and again! "

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